Play Centre Terms & Conditions

• Once payment has been received and when entering Adventure Forest, you are fully accepting and agreeing to abide by the rules of play, disclaimer, mini quad rules, terms and conditions and our privacy policy. 
• Adventure Forest reserves the right to refuse admission, remove from the premises without right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff. This will be enforced if required through police action.
• We reserve the right to deny admission or to require a person already admitted to leave the centre without refund, liability or compensation if we consider that the circumstances so require.
• You are consenting to us keeping your personal information for membership / insurance reasons. This will not be shared with any other company for marketing reasons. If you no longer want to be a member you can request for your details to be destroyed.
• If you opt in at booking you are agreeing to receive special offers and marketing information from Adventure Forest. You can unsubscribe at any time.
• Only food and drink purchased from Adventure Forest may be consumed on the premises
• Last food orders are taken 45 minutes before the end of your session. Please plan accordingly.
• Your session duration includes play time on the equipment and food time. You will not be allowed to overstay your session.
• Please do not enter the play centre before your allotted time slot. Each booking entitles you to 2 hours play strictly within the allotted time.
• We also kindly ask that your leave promptly at the end of your session in order for us to clean and prepare for the next session.
• Tickets must be shown on entry.  Entry only valid on the day/time detailed on your booking confirmation. You may be asked to verify your child’s age on entry.
• You are agreeing to Adventure Forest contacting you in relation to your purchase.
• Please note that on the first Sunday of every month we are closed to the general public for our autism friendly / additional needs sessions until 11.15am. One adult/ carer free per booking for this session only.
• We reserve the right to close the play centre early. Please see our Facebook page for updates or call ahead to avoid disappointment.
• We will not accept offensive behaviour towards our staff or other customers. This includes using profanity or engaging in unsafe, illegal or disruptive behaviour.
• Parents and guardians are responsible for the supervision and behaviour of their children at all times. Older children are not permitted to enter the toddler under 3s area at any time, not even to supervise younger children. Adventure Forest staff are not provided to supervise children.
• All children must be accompanied by a responsible adult (aged 18 and over) when visiting Adventure Forest.  Responsible adult must always remain in the building. No children will be allowed to attend without an adult and vice versa.
• Only children under the age of 3 years are allowed in the toddler area with adult supervisor required at all times. When quiet, children under the age of 3 years may also use the main play frame if accompanied by an adult at all times. However, the big slide is not recommended for this age group.
• For safety reasons, it is forbidden to climb on the netting. Balls or other objects should not be thrown at each other. Items should not be thrown down the slide e.g. toys.
• Members of staff monitor the play frames and have access to a first aid kit. In the event you have a problem or any concerns, please talk to the manager or supervisor. Bumps and bruises are inherent in play and it is impossible to eliminate all risk. However, we have risk assessments and policies in place with mitigating factors to reduce the risk as much as possible.
• Adventure Forest does not accept responsibility for the loss / damage of personal belongings.
• Our staff are responsible for the monitoring and usage of the equipment. Supervision of children is the responsibility of the parent / guardian.
• We reserve the right to alter times, prices, menus, and equipment without notice.
• We reserve the right to close the play frame, slides, ball pools and remove equipment from use during our trading hours for any reason, without compensation.
• Large bookings may be split over several tables. Tables are not guaranteed with entry during busy periods.
• One childminder free- one per booking, term time only (Monday- Friday). Registration certicate and ID required- to be shown on entry

Disclaimer

We are pleased to provide this facility and whilst we have attempted to make it as safe as possible, the very nature of children’s play activity means that accidents can occasionally happen. We cannot therefore accept responsibility for injury or damage to children or clothing whilst using the play area. Parental supervision is essential.

Refund/ cancellation policy

Tickets are non-refundable under any circumstances.

Tickets can be moved at the managers discretion (subject to availability). Minimum of 48 hours notice required and a £5 admin fee will apply. Bookings can only be moved once.

Your general admission booking is only valid for the date / time booked.

No refunds can be issued for unattended play sessions.

Amendments can only be made by the person who made the original booking.

Party booking terms and conditions

• There is a £75 non-refundable deposit required to reserve all parties. The remaining balance is payable 5 days before the party.
• No refunds are available once the balance has been paid. If we have to close the play centre or the party can not go ahead due to new government restrictions then a refund will be given or the party can be moved to another date if you choose.
• If the balance is not paid 5 days before there will be a late charge of £45. If the balance is not paid for by 2 days before unfortunately the party will not go ahead.
• If you need to rearrange the party due to COVID, please give us as much notice as possible. If this is within the 5 days before the party then there will be a moving fee of £45.
• Final numbers must be confirmed no later than 5 days before the party. For themed parties, if the numbers change less than 5 days before the party, we can not guarantee that we will be able to provide the themed party items for the additional children. 
• Guest’s siblings may pay for entry on the day but will not be able to join the children in the party room.
• The parent/organiser should inform staff of any dietary requirements/allergies at the time of the final payment.
• Only food or drink purchased at Adventure Forest can be consumed on the premises.
• Food and drink is for the party children only.
• If you wish you can provide your own table cloth / party wear. These can be dropped off the day before and will need to be clearly labelled with the party name, date and time. Any additional decorations for the party room will need to be done on arrival as there may be a party before. No banners / decorations can be stuck to walls or doors as it damages the paintwork.
• The children at the party are not the responsibility of Adventure Forest staff. Parents/organisers are responsible for all the children at the party. There must be a minimum of 3 adults supervising the party at all times as the parties do not include supervision of the children. If children are dropped off at the party without an adult, they are automatically the responsibility of the party organiser who booked the party. Please ensure you have all contact numbers and relevant health / allergen information about children being left in your care.
• Parents/organisers should familiarise themselves and abide with the rules of play, mini quad rules, terms and conditions, children’s play area disclaimer, fire exits, toilets and first aiders (manager and supervisor).
• The organiser must be a member of Adventure Forest.
• If you are booking your own entertainment e.g., photographers / face painters/ mascot, please double check with us before booking. We can only allow external entertainers that have their own public liability, risk assessment and DBS.
• 10 minutes before the end of the party, the party host will call the children back to the room to allow time to give out party favours and collect belongings. The organiser and all guests should return to reception to be checked out no later than the party end time. If organiser/guests want to stay after the party, this can be arranged and paid for at the reception desk (space/availability depending). However, parties that ‘run over’ will incur a late fee to the equivalent of £5 per child attending the party per 15 minutes over as this has a knock-on effect on parties planned for the rest of the day.
• You are welcome to bring a cake to the party but the cake must be nut free. The birthday cake can not be eaten on the premises. If the organiser is giving the cake out to the children to take home, they are required to cut the cake themselves and provide their own napkins. All allergy information regarding the cake must be given out by the party organiser to all guests and is not the responsibility of Adventure Forest. This is in line with Natasha’s law.
• Only food provided by Adventure Forest can be eaten on the premises.
• Timings of the party will be explained to the organiser at the start of the party by the party host.
• Each child attending the party is allowed one adult per child. Any adults over this amount will be charged the normal entry fee.
• The party guests and organisers must not arrive any earlier than 15 minutes before the party or they will be asked to wait in reception.
• Helium balloons must be weighted down and confined to the party room.
• Please email a list of the party childrens names prior to the party.
• Please bring your booking confirmation on the day of your party.
• We do not allow any type of confetti party / glitter cannons to be used during the party. If used without permission the organiser will incur a £20 clean up charge

North West Play Centres Ltd T/A Adventure Forest Play Centre